Knowledge management is a constant source of pain in many businesses. Here, we offer a few high level tips on how to make it less painful, and how to think about it more clearly.
Before you can decide whether you need a CMDB, you need to think about what problems it will solve, and about the business services you provide.
Everyone has a different idea of what an application actually is. This piece looks at that, tries to understand the confusion and helps explain what is really meant by ‘Application’.
Integrity is much talked about in business, but how is it relevant to Technology Management? This piece discusses what it really means and how it makes a difference to the work we do.
One thing that is often overlooked when managing global services is the impact of local culture. Businesses tend to assume that their values will compensate for, perhaps even override, the cultural values of their people. This is a mistake.
Is cloud really the answer to your problems? Depends what your problems are.
There are many horror stories about automation at the moment. But is it all bad?
Diversity is not a subject for debate any more. We need to fix the lag in IT, all working to be as good as the best.
The future is ever more mobile, even for routine office computing. How prepared is business for that revolution?