Mapping the line from IT to business to customer
One of the hardest challenges in IT is understanding what you’ve got now. This causes problems when you want to grow and change the business, and in finding the cause of issues you’re experiencing.
Configuration Management addresses this in three ways:
Defining the outcomes that are important to you and your customers. For example a courier company might focus on timely and accurate collection and delivery - it’s what you do, not your IT
Understand the ways the business uses IT to enable your business outcomes. That might mean booking and billing systems, mobile devices, networks and printers.
Document the hardware, software, knowledge, processes and contracts you have to make it all work.
Growing your business is your goal. Ensuring your IT helps you is ours. IT shouldn’t be painful.