I have spent 20 years helping businesses of all sizes develop technology strategies. Whether for a one-day engagement to help you gather your thoughts or a longer engagement, I can add value to your strategy while respecting your business goals and culture.
Changing a technology is hard. Changing a business is harder. With experience in delivering both I can support you through the pain of adapting to new tools, technologies and processes.
With nearly 20 years in IT operations, I have lived and breathed ITIL throughout. I can help to shape your Service Desk, Change Management, Service Transition and other processes to ensure you get value from your IT while delighting your users.